Customer Ambassador

ABOUT GO Rentals and ENTERPRISE 

GO Rentals is a New Zealand business that has been around for over 20 years' and by partnering with Enterprise, the world’s largest rental car company, we have gained 3 more brands: National, Alamo and Enterprise. This partnership has put us on the world map and expanded our customer base both locally and globally. We have top-of-the-line cars, equipped with cutting-edge technology, advanced safety features, and our wide range of electric vehicles shows our on-going commitment to environmental sustainability.

WHAT MAKES US DIFFERENT?

Working at GO and Enterprise feels like being part of a family and we believe it is really important to enjoy coming to work every day. We pride ourselves on employing driven and enthusiastic people by offering a supportive environment, where staff can grow and develop rewarding careers. Plus, we have fantastic benefits!

WHAT ARE THE PERKS?

• Birthday Leave - have your birthday off!!!
• Random financial "Surprises & Delights"!
• $200 GO Health Check, to spend on your health & wellbeing
• Monthly Office Birthday Celebrations.
• Yummy food treats to keep you GOing through the day.
• Training & Career Opportunities
• GO Social events
• Staff referral bonus
• Staff discounts on vehicle hire and 5 free days per year!
• Long Service bonus
• Employee Assistance Program (counselling)

ABOUT THE ROLE:

We are looking for an amazing Customer Ambassador to go that extra mile with our customers, from booking cars - to selling extra products - to inspecting vehicles, you'll be doing a little bit of everything to make our customers happy. This is a full- time permanent opportunity (42.5 hours per week). We work on rotating rostered shifts that can include public holidays and weekend days, but you will only work 5 days per week.

Your main responsibilities will be:     

• Providing travel tips and exceptional service
• Processing customer hire payments/daily balancing
• Completing general administrative duties
• Managing customer and booking queries
• Problem solving when customers have issues on the road
• Upselling GO products and services

WHAT YOU’LL NEED: 

• At least 1+ years customer service experience, preferably in a similar industry
• Excellent computer skills
• A Tourism Industry qualification advantageous.
• Exceptional communication skills both written and verbal
• Outstanding attention to detail.
• Ability to problem-solve
• A full or restricted driver’s licence, with the ability to sit your full within the next 3-6 months.  Full International licence is ok.
• Active listening skills
• Great attitude and to turn up to work on time, every time ready to GO
• Time management skills

If you think you've got what it takes please email  your CV and Cover Letter to [email protected]  today!

WE WIN AWARDS! 
Our Awards include:

Tourism Industry Awards 

• 2023 WINNER GO Rentals Employer of Choice

2degrees Business Awards

• 2023 WINNER GO Rentals Customer Service Delivery
• 2023 FINALIST GO Rentals Employer of the Year and People's Choice.

Westpac Auckland Business Awards

• 2022 WINNER GO Rentals Customer Service Delivery
• 2022 FINALIST GO Rentals Employer of the Year

Other awards and endorsements:

• Canstar Blue 2018, 2020, 2022 & 2023 - Most Satisfied Customers
• Qualmark GOLD Certification
• Toitū Net Carbonzero Certified